Searching for a solar installer today can be overwhelming with the many choices available for you to choose from. While this is a good thing, it can be quite confusing. One thing you should keep in mind is that all of these solar companies are different—some are locally owned and operated, while others are big, national companies that have a subcontractor in your area.
So, which is the better option for you?
Pros of local solar panel installers
There are several advantages that make local solar panel installers a good choice for homeowners:
- Customised service: Since local solar installers work in a specific area, they have interest in building a solid reputation and maintaining good customer service. Offering customised services is one of the things that allow them to gain the trust and loyalty of their customers.
- Know-how of local regulations and incentives: Local solar installers are knowledgeable in particular permitting and paperwork requirements of the area. This helps ensure a smoother installation process. They are also more familiar with regional incentives, tax credits, or rebates for solar panel installations that can help you maximise your savings.
- More accessible: Compared to national installers, the local ones are more accessible with faster response times. Being in the area lets them provide quick assistance during emergencies, maintenance, or repairs.
Cons of local solar installers
Below are the disadvantages of local solar installers:
- Limited product selection: While local installers provide high-quality products, their selection might be slightly smaller compared to national companies with wider distribution networks. However, they’ll likely focus on reliable brands proven to perform well in the Aussie climate.
- Higher price: Local installers might not always be able to compete with national companies’ bulk purchasing power. However, the potential for less travel time and streamlined installation can offset some cost differences.
- Reputation: Since local installers may be newer or have a smaller footprint, it’s necessary to research their reputation and seek references to ensure they are a reliable and qualified choice.
Pros of national solar panel installers
National solar installers also come with their own benefits, which are the following:
- Extensive experience: Usually, national solar panel installers have extensive experience in handling bigger projects. They also have a track record of successful installations across various regions. Their experience lets them handle complex installations, such as commercial or industrial solar projects.
- Strong warranties: National solar installers often offer strong warranties because of their established presence and resources. This also allows them to provide extended warranties on equipment. As for their service agreements, it may include regular maintenance visits and comprehensive system checks.
- Advanced technology and products: These national solar installers have access to more advanced technology and products than local installers. This is because of their collaborations with well-known manufacturers and suppliers, allowing them to provide advanced solar panel systems and components.
Cons of national solar panel installers
Below are the disadvantages of national solar installers:
- Lack of knowledge of local regulations and incentives: They might not be as familiar with the intricacies of local council regulations and specific state-based solar incentives.
- Lack of customised service: Due to their larger scale, national companies might prioritise efficiency over customised service. Communication may feel less personal, and responses to inquiries could take longer.
- Longer installation: The distance between your location and the national installer’s can impact installation timelines. While some have regional teams, be prepared for a potentially longer waiting period compared to a local installer.
Other things to consider
Choosing a solar installer isn’t only about the company’s reach. There are a few factors you should consider when making this important decision:
- Government incentives: Take the time to research federal and state rebates and programs to reduce your upfront costs.
- Installer reputation and reviews: Don’t just rely on the company website—look for independent reviews on credible platforms or industry forums. You can also speak to past customers to get a well-rounded picture of their experience.
- Product quality: The solar panels, inverters, and other equipment are the heart of your system. Understand the brands offered by the installer and research their warranty terms, efficiency ratings, and suitability for your climate.
- Warranty details: A strong warranty provides peace of mind. Ensure the warranty covers both the equipment and the installation workmanship for a defined period.
- System design and guarantees: A reputable solar installer will perform a thorough site assessment and design a system tailored to your specific needs and roof characteristics. Look for guarantees on the system’s projected energy output.
The decision between a national and local solar installer ultimately depends on your priorities. National companies have a broader product selection, competitive pricing, and established reputations. Local installers offer local know-how, faster installation times, and customised service.
Remember, get quotes from both national and local installers to compare pricing, product offerings, and proposed system designs. Also, ask detailed questions about the installation process, warranties, and after-sales support.
